Service level agreements can contain many service performance metrics with appropriate service level objectives. A common case in IT service management is a call center or services. Among the metrics that are commonly agreed in these cases, upsing time is also a common metric, often used for data services such as shared hosting, virtual private servers, and dedicated servers. Usual agreements include the percentage of network availability, operating time, number of planned maintenance windows, etc. Buyer agrees to accept and maintain the licensed software and documentation confidentially. In the event that software or software documentation is provided to Buyer by Seller in any form as part of an order and no software license agreement has been signed for such sale between Buyer and Seller, Buyer agrees to accept the following terms by virtue of the date of first delivery: Service level agreements are also defined at different levels: A web service level agreement (WSLA) is a standard for monitoring compliance with service level agreements for web services….